At Quality Used Tools, we aim to dispatch orders quickly and securely so your gear arrives ready for work. All items are packed with care and shipped from our NSW location.

Dispatch Times
Orders are typically dispatched within 1–2 business days.
During busy periods, processing may take slightly longer, but we always work to get your tools out the door as fast as possible.

Delivery Timeframes
Delivery times depend on your location and the carrier used. As a general guide:
NSW / ACT: 2–4 business days
VIC / QLD: 3–6 business days
SA / TAS: 4–7 business days
WA / NT: 7–12 business daysThese are estimates only. Remote areas may take longer.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
We aim to keep postage fair and transparent, with no hidden fees.

Tracking
All orders include tracking.
You will receive a tracking number once your parcel has been dispatched so you can monitor its progress.

Packaging
Tools are packed securely to prevent damage in transit.
Heavy or delicate items may be boxed, padded, or wrapped individually for added protection.

Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive within a reasonable timeframe:
– Check the tracking information
– Contact the carrier
– Reach out to us at admin@qualityusedtools.com.au
We will assist you in resolving the issue with the carrier.

Incorrect Addresses
Please ensure your shipping details are correct at checkout.
We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.

International Shipping
At this time, we only ship within Australia.

Questions?
If you need help with shipping, delivery estimates, or order status, contact us at:
admin@qualityusedtools.com.au