Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.

Certain types of products may be exempt from returns.

No Refunds Are Granted For:

Items not in their original despatched condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet:

First check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@qualityusedtools.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Change‑of‑mind returns are available for up to 7 days and include a 15% restocking fee. Return postage is the customer’s responsibility.

Items that are faulty or not as described are covered by Australian Consumer Law and qualify for a full refund or an appropriate remedy. In some situations, we may resolve the issue without requiring the item to be sent back.

All return requests must be submitted in writing via email.

We only offer exchanges for items that arrive defective or damaged. If you would like to exchange it for another item, please send us an request at admin@qualityusedtools.com.au

Once your request is approved, please return your item to:

Parcel Locker 10302 02987

75-87 Princes Hwy

Dapto NSW 2530.

Shipping Returns

To return your product, you should mail your product to:

Parcel Locker 10302 02987

75-87 Princes Hwy

Dapto NSW 2530.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.