Quality Used Tools is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

• Personal details such as your name, email address, phone number, and shipping address

• Order information including purchased items, payment method, and transaction details

• Account information if you create an account on our website

• Website usage data such as pages visited, time spent on the site, and browser/device information

• Communication records when you contact us via email or our contact form

We only collect information necessary to process orders, provide customer support, and improve your shopping experience.

How We Use Your Information

Your information may be used for:

• Processing and fulfilling orders

• Communicating about your purchase, delivery, or returns

• Responding to enquiries or support requests

• Improving our website, products, and customer experience

• Fraud prevention and security

• Legal or regulatory compliance

We do not sell, rent, or trade your personal information.

Payment Security

Payments are processed through secure, PCI‑compliant payment gateways. We do not store your credit card details on our servers.

Cookies & Website Tracking

Our website uses cookies and similar technologies to:

• Maintain your shopping cart

• Remember your preferences

• Analyse website performance

• Improve functionality and user experience

You can disable cookies in your browser settings, but some features may not work correctly.

Sharing Your Information

We may share limited information with trusted third parties only when necessary, such as:

• Payment processors

• Shipping carriers

• Website hosting and analytics providers

These partners are required to protect your data and use it only for the services they provide.

Data Storage & Protection

We take reasonable steps to safeguard your personal information from loss, misuse, or unauthorised access. Your data is stored securely and only accessed by authorised personnel.

Your Rights

You may request:

• Access to the personal information we hold

• Corrections to inaccurate details

• Deletion of your account or personal data (where legally permitted)

To make a request, contact us at admin@qualityusedtools.com.au.

Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

admin@qualityusedtools.com.au