Refund and Returns Policy

Overview

QualityUsedTools.com.au sells used precision tools that are individually inspected, cleaned, and described honestly. Because these items are second‑hand, normal signs of use should be expected. Our return policy is designed to be fair, clear, and aligned with Australian Consumer Law.

Not‑as‑Described Returns (7 Days)

If an item arrives not as described, you may request a return within 7 days of delivery. Examples include undisclosed damage, incorrect specifications, or major issues affecting normal use.

If the return is approved:

We cover the return shipping cost.
The item must be returned in the same condition it was received.
A full refund will be issued once the item is inspected.

Change‑of‑Mind Returns (3 Days)

Change‑of‑mind returns are accepted within 3 days of delivery.

For change‑of‑mind returns:

Buyer pays return shipping.
A 20% restocking fee applies.
The item must be returned in the same condition it was received.
Refunds are issued after inspection.

No Refunds Are Granted For:

Items not in their original despatched condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 7 days after delivery.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Faulty or Misdescribed Items (ACL Protection)

Items that are faulty or misdescribed are covered under Australian Consumer Law. In some cases, we may resolve the issue without requiring a return, depending on the situation.

Return Process

All return requests must be submitted in writing via email or through our contact form.

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed back to your original payment method.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet:

First check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@qualityusedtools.com.au.

Shipping Returns

For change‑of‑mind returns, shipping costs are non‑refundable.

For not‑as‑described returns, we cover the return shipping.

For higher‑value items, we recommend using a trackable service. We cannot guarantee receipt of items returned without tracking.

To return your product, you should mail your product to:

Parcel Locker 10302 02987

75-87 Princes Hwy

Dapto NSW 2530.

Detailed return instructions will be provided once your request is approved.

You will be responsible for paying for your own shipping costs for returning your item.

For a non-as-described return, the cost of shipping will be included with your refund. If a buyer does not provide a valid shipping receipt or tracking cost, a flat return‑shipping credit of $10 will be applied. Any return shipping cost above this amount will not be reimbursed without proof of payment.
For change‑of‑mind returns, shipping costs are non‑refundable

Depending on where you live, the time it may take for your exchanged product to reach you may vary.